International Orders

1. Our international delivery partner is DHL.
2. We charge International Shipping based on your location and order.
3. Shipping charges are automatically added to your order at the time of checkout.
4. Order placed, if needs to be cancelled can be done within 24 hours only.
5. Unfortunately, if you cancel your order we will refund the amount with 5% deduction from the whole amount as there will be PayPal transaction fees charged.
6. If you have received the product and in case you want to return it, you can ship it back within 2 days and email us the courier receipt on info@hastweave.com. The shipping charges for sending the product back has to be borne by the customer. Also, 5% of PayPal transaction amount will be deducted from the refund.
7. For Returns - Freight charges and custom duty to be borne by the customer.
8. Once we receive the products, a strict quality check would be done by our team. Please make sure that the original packing and tags are intact when you courier it back to us.
9. The amount refunded to you would be only for the products.
10. We unfortunately do not have exchange policy for the international customers.
11. Once the product goes into the customization process the order cannot be cancelled.
12. Please note that a complete seal packed parcel unboxing video is mandatory to be eligible for any return of any defective item.
13. For order over 250 USD we provide free Shipping Worldwide.
14. The estimated time would be 20 to 25 working days for the order to get delivered. You will receive the tracking details once your order has been shipped.
15. These timelines may be affected due to current situations. Any other charges like import duty has to be borne by the customer.
16. If the import duty is not paid by the customer the product will be destroyed/abandoned by the custom department and the refund will not be given for that particular order.
17. Customer duty has to be paid within 2 days after the shipment arrives at your location/country.

Also, request you to go through the basic return and exchange policy mentioned.

*As the recipient, you are liable for all import duties, customs, VAT and any other local sales taxes levied by the country we are shipping to; payment of these might be required to release your order from customs on arrival.

Our delivery partners are authorized to deposit duties on behalf of the customer and the customer can then directly clear these with the delivery partners on receiving the packet.

For any other queries, please email us on info@hastweave.com.